Security Policy

Thank you for visiting the City of Montgomery website and reviewing our security policy. While this Policy is intended to outline for the user the Policies and Procedures the City utilizes to protect information received through our website, the user assumes all risk that information shared, including information the user intends to be confidential, can be compromised despite th best efforts of the City to maintain the security of information provided by the user. This Security Policy is not a contract, nor does this Policy create a legal duty upon the City upon which the user may rely. The user assumes all risk that security can be compromised despite the City’s Policy and its best efforts to adhere to this Policy.

Please review our disclaimer for acceptance of use and indemnification for more information.

Online Payments

Providing you with a secure online experience is a high priority of the City of Montgomery. We recognize that your information security is of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded.

This site uses Secured Sockets Layer (SSL) for secure transmissions. SSL applies encryption between two communicating applications, such as your PC and the server. When your data is transmitted over the Internet, it is encrypted or “scrambled” at the sending end and then decrypted or “unscrambled” at the receiving end. Your name, other personal information, and all credit cards and other payment information that you transmit to us will be protected encryption technology, provided your browser is properly configured and your computer is operating properly. Security technology requires that you have a reasonably current browser that is capable of supporting 128-bit encryption. Current browsers such as these will activate the appropriate security features when you enter an online transaction through this site.

Privacy Policy

This policy describes the City of Montgomery privacy practices regarding information collected from visitors to this site. It contains information about what data is collected and how that information is used.

We will not collect personally identifiable information about you when you visit our website unless you choose to provide that information to us. The City, as a public entity, is required by law to produce records documenting the business of the City if a specific request is received.  There are exceptions recognized by the Ohio Public Records law at O.R.C. §149.43.

Collection and Use of Information

The City of Montgomery utilizes server logs and log analysis tools to create summary statistics about the use of the Website. The summary statistics are used for purposes such as assessing what information is of most interest to users, determining technical design specifications, and identifying system performance or problem areas. The following information is collected for this analysis.

  • Domain and numerical internet address of the host computer (usually your ISP). This tells us which ISPs people use to connect to our sites.
  • Date and time you accessed the Website. This helps us make sure we have the resources to help all the people who use the site at peak times.
  • Internet address of the web page you came from. This tells us how people find the site.
  • Pages you visited. This tells us what is popular/helpful/interesting.
  • Browser you use. This allows us to keep our site accessible to as many people as possible.

For site management functions, aggregated information is collected for analysis and statistical purposes. The City does not report or use this information in any manner that would reveal personally identifiable information, and does not release this information to any outside parties unless required to do so under applicable law.

We track the keywords that are entered into our search engine to measure interest in specific topics, but we do not track which terms a particular user enters.

E-mail

Personally identifiable information contained in a question or comment sent to the City in an e-mail message or in an online form submitted to the City will be used by the City to respond to the request and to analyze trends. The City may redirect the message to another city department or person who is in a better position to answer the question. We treat e-mail the same way we treat letters sent to the city.

E-mail Subscription List

Our site provides users the opportunity to subscribe to and unsubscribe from informational mailing lists. We do request information about our visitors when they utilize our mailing list form to determine which email addresses are added to or removed from our lists. Site users are free to unsubscribe at will using this form should they opt not to receive future communications from us.

Web-based forms

The City uses Web-based forms. Personally identifiable information collected from these forms has a specified use (e.g., registration, applications, survey response, etc.) and the information is used by the City only for that purpose, and will not be shared with other parties unless required by the Ohio Public Records law.

Online Surveys

From time to time, online surveys are being conducted on City’s Website. It is the City’s policy that confidential information gathered in these online surveys is used only for the research purposes indicated in the survey. Unless otherwise noted on the specified survey, your answers are confidential and individual responses will not be shared with other parties unless required by the Ohio Public Records law.

E-commerce

The City of Montgomery Website enables you to pay for services online with a credit card. These transactions are encrypted. (See Security Policy). It is the City’s policy that confidential information you enter in the transaction is used only for the purposes described in that transaction.

Cookie Use

The City Website may use cookies to provide interactive pages, such as web-based forms or surveys. These cookies are only used to allow applications to work. The City does not use cookies for other purposes. At no time will cookies track your activities on other websites or on your computer, or try to gather information you choose not to give from you browser or computer.

Links to Non-City of Montgomery Sites

The City of Montgomery’s website contains links to other web sites. Please note that when you click on one of these links, you are entering another web site for which the City has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from the City’s Privacy Statement.

What Other Information Should I Know About My Privacy?

The City may disclose citizen profile information if required to do so by law, or court order or in the good faith belief that disclosure is otherwise necessary or advisable when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Changes to Privacy Policy

Please note that the Internet is an evolving medium. If we need to change our policy at some point in the future, we will post changes before they take effect.

How to Contact Us

Should you have other questions or concerns about the City’s Privacy Policy, please call the City of Montgomery at 513-891-2424, or send us an email at customer_service@ci.montgomery.oh.us or write to:

Community and Information Service Department
10101 Montgomery Road
Montgomery, OH 45242