2012 Annual Report

Customer Service

customer service collage

The customer service department provides assistance to citizens living in, working in and visiting Montgomery. Citizens can reserve a lodge or park shelter, sign up for the latest event or recreation class being offered, apply for building, zoning or sign permits and receive assistance on zoning questions.  The customer service department also manages the technology infrastructure of the City which includes the website, e-government services, employee appraisal software system and technical support to all City staff.  The customer service department is managed by the Customer Service Director, and is staffed by two full-time customer service representatives.

Connie Gaylor
Connie Gaylor

Personnel Changes

2012 was a one of change for the customer service department. In April, Chelsey Degenhardt resigned from her position with the City of Montgomery to pursue other goals.  Chelsey remains involved in the organization and recently contributed artwork for the 2012 City Holiday Card. Connie Gaylor was hired in June to fill the vacant position. Connie’s past experience working at the Little Miami School District and the City of Lebanon has greatly enhanced the operations and service delivery of the City of Montgomery.

Service Enhancements and Efficiencies

Several service enhancements were led by the customer service department in 2012.

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